YES Gastro! Help Center

All of our products are made from high-quality, BPA-free, food-safe plastic designed for durability and everyday professional use. The materials comply with food safety and environmental regulations, ensuring safe and reliable operation.

Most of our products are dishwasher safe, unless otherwise stated in the product description. For manual cleaning, use warm water with mild detergent and avoid abrasive cleaners or scouring tools to preserve the product’s original condition and longevity.

Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. For detailed information regarding international shipping options and rates, please contact us directly.

Orders are typically processed within 1 business day. Delivery times vary by region: • Domestic shipping: 2–4 business days. • International shipping: 4–10 business days. Please note that unexpected delays, such as customs clearance or public holidays, may affect these timeframes.

Products may be returned within 14 days from the date of delivery. Returned items should preferably be sent back in their original packaging, in unused and undamaged condition. Return shipping costs are borne by the customer, except in cases where the product is defective or incorrectly supplied. Refunds are issued after the returned items are received and inspected, no later than 14 days thereafter. This return policy applies to consumers (private individuals). For business customers, different terms may apply — please contact us to discuss the details.

Yes, we offer bulk purchasing and reseller options for businesses and events. Please contact us at info@yesgastro.hu (mailto:info@yesgastro.hu)with your requirements, and we will prepare a tailored offer for you.

Yes. Once your order has been shipped, you will receive a tracking number by email. You can use this number to track your shipment on the courier’s website.

If your order arrives damaged, please contact us at info@yesgastro.hu (mailto:info@yesgastro.hu)within 24 hours of delivery whenever possible. Please include your order number and photos of the damaged item so we can assist you promptly with a replacement or refund.

We are committed to sustainability and use recyclable materials wherever possible. Our products are also designed for durability, helping reduce the need for frequent replacements.

You can reach our customer support team at info@yesgastro.hu.(mailto:info@yesgastro.hu)

In our webshop, you can choose from the following payment methods: • Credit/debit card payment via a secure online payment system. • Cash on delivery, payable in cash or by card to the courier upon delivery.

If your order has not yet been processed, you may cancel or modify it by contacting us immediately at info@yesgastro.hu.(mailto:info@yesgastro.hu) Once the order has been processed or dispatched, changes are no longer possible.